Common questions
How does setup work?
You choose a plan, message us on WhatsApp, and we confirm which device you will use. We then guide you through setup on that device. Our how it works page walks through each step.
Open the installation guideWhich devices are supported?
We only list devices once we have confirmed them. The current list and minimum requirements are on our devices page. If your device is not listed, ask us before you buy.
View supported devicesHow do I get help before buying?
Message us on WhatsApp at any time. Our team is available 24 hours a day, 7 days a week and can help you pick a plan and check your device.
Contact usHow does billing and renewal work?
The price, billing period and renewal terms for each plan are confirmed before you pay. Please read our Terms for the full detail.
Read the TermsWhat is the cancellation and refund policy?
Our cancellation and refund terms are set out in our Refund policy. Nothing in it limits any statutory rights you have.
Read the Refund policyIs the service available in my location?
We serve customers in the United Kingdom only.
Where can I read the terms and content rights statement?
Our Terms and our content rights statement are published on the legal pages linked here.
Content rights statement