Streaming guides
Practical, honest guides to help you choose and use a streaming service.
What is internet protocol television and how does it work?
A plain-English explanation of internet protocol television (IPTV), how it differs from aerial, satellite and cable TV, and what you need to use it.
Choosing a streaming plan for your household
How to decide which streaming plan suits your home: who watches, how many screens, which devices and what to check before you pay.
Streaming device compatibility guide
How to check whether your television, phone, tablet or computer can run a streaming service before you subscribe.
How to set up supported devices
A general walkthrough of setting up a streaming service on a supported device, and where we help along the way.
How streaming subscriptions, renewal and support work
What to expect from a streaming subscription: billing periods, renewals, changing plans and how to get support.
Understanding legal content access and service rights
How to tell whether a streaming service has the rights to the content it supplies, and why it matters to you.
Troubleshooting playback and connection issues
Practical checks for stuttering, freezing or failed playback on a streaming device.
A clear guide to cancellation and refunds
What to know about cancelling a streaming subscription and asking for a refund, including your statutory rights.