In short: Practical checks for stuttering, freezing or failed playback on a streaming device.
Try these first
Most playback problems are caused by the connection or the device rather than the service.
- Restart the app, then the device.
- Restart your router.
- Move closer to the router or use a cable.
- Pause other heavy downloads or streams.
- Check the app and the device software are up to date.
Check your speed
Run a speed test on the same device. If speeds are far below what you pay for, contact your broadband provider.
Still stuck?
Message us with your device, what you see and when it began. That lets us help quickly.